Serving the Allergic and Food Intolerant Customer

Overview

New allergen rules were introduced in December 2014. Under the new rules, suppliers are instructed to display allergen information on non-packed and pre-packed foods for direct sale. If learners want to develop an understanding of allergies and their causes Serving the Allergic and Food Intolerant Customer course is a perfect choice of course. Gain comprehensive knowledge on allergies and its impact on food labels.

Serving the Allergic and Food Intolerant Customer course will discuss key topics such as allergy awareness, understanding pre-packed food labels and serving non-packed food. The course covers legislations and understanding of food labels with an ingredients list, warnings on packed food and how to prepare and serve non-packed food.

If you work in employment roles that serve food and drinks to customers, Serving the Allergic and Food Intolerant Customer course is will be highly valuable. The course will give learners a thorough understanding of how allergens can affect people unless precautionary measures such as allergen information has been displayed at every instance.

COURSE CURRICULUM
1: Allergy awareness
1.1 Introduction
1.2 Food allergies and intolerance
1.3 Symptoms
1.4 Regulated allergens
1.5 Benefits of allergy awareness
1.6 Summary
2: Understanding pre-packed food labels
2.1 Introduction
2.2 Old and new labels
2.3 Allergy advice statements “Free from…” foods
2.4 Allergy alerts
2.5 Summary
3: Serving non packed food
3.1 Introduction
3.2 Providing allergen information
3.3 Creating an ingredients list
3.4 Avoiding cross contamination
3.5 Serving customers with food allergies
3.6 Dealing with an allergic reaction
3.7 Summary

What will I learn?

• Learn about allergens and their impact on customers.
• Understand how to define an allergy and allergens.
• Learn how to identify common allergies and their causes.
• Have a thorough understanding of the physical symptoms of allergens.
• Learn how the new allergen rules will benefit consumers.
• Have an understanding of how non-packed and pre-packed foods are labelled?

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

• Employees, workers
• Managers
• Anyone who wants to further advance their knowledge in allergens and allergies and food intolerant customers

Method of Assessment

At the end of the Serving the Allergic and Food Intolerant Customer you will be evaluated through an online multiple choice exam. In order to complete this program successfully and gain your professional qualification.

Certification

Those who successfully complete the course will be awarded the Serving the Allergic and Food Intolerant Customer by the Chartered Institute of Environmental Health. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Awarding Body

CIEH (The Chartered Institute of Environmental Health) has been supporting professionals since 1883 and an awarding body for the environmental health sector. CIEH has been instrumental in developing several environmental standards in the public and health sectors contributing greatly to the overall wellbeing on a global scale. They set a high standard of improving public health and influencing policy. They provide educational opportunities and training for environmental health professionals working across the public and private sectors. It is with a vision to provide and support a healthier, cleaner and safer environment for all. 

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Gain access to quality video tutorials
• Unlimited 12 months access from anywhere, anytime
• Save time and money on travel
• Learn at your convenience and leisure
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)