Mastering Telephone Etiquette and Communication Strategies

Mastering Telephone Etiquette and Communication Strategies.

Whether you work in an office, in a customer service role, in management or even if you have no work experience, being able to communicate effectively is vital. This course aims to give practical knowledge and skills, so you can communicate effectively and understand telephone etiquette. Employees who know how to handle the diverse situations using skill and professionalism, are an asset to any organisation. Give yourself an advantage over your competition with a well-recognised qualification on your CV.

Who is it for:

• This course is perfect for anyone who is hoping to work in a call centre
• This course would also be helpful for anyone working in an office, reception or customer service role

Course Description:

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Course Curriculum

1. Telephone etiquette
2. Communication strategies

Method of Assessment:

At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded a Mastering Telephone Etiquette and Communication Strategies certificate.

Benefits you will gain:

By enrolling in this course, you’ll get:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• A study in a user-friendly, advanced online learning platform.
• Excellent customer service and administrative support.