Diploma in Customer Service & Public Relations – Level 4 Certification

Overview

What does it mean to deliver exceptional customer service? Excellent customer service is central to every business and organisation. If a company has been successful it is very likely that they have a base of loyal and solid customers. Customer expectations must not just be met but exceed at every point. The Diploma in Customer Service & Public Relations – Level 4 is an introduction to providing customer excellence from the perspective of modern businesses. As a pivotally important component, customer service will enable businesses to establish a strong reputation and success will naturally follow.

The course will discuss key topics such as principles of customer service, resolving customer complaints, monitoring customer feedback, understanding diversity in the workplace and focusing on customer retention.

Customer service is an in-demand skill and companies around the world are constantly looking for skilled customer service professionals. It is not just to improve the standard of customer service but also to manage the business image. The Diploma in Customer Service & Public Relations – Level 4 will benefit learners on being able to demonstrate your skills and knowledge to an array of potential employers.

Course Curriculum

1: Nature of Customer Service

2: The basic principles of Business

3: Handling Customer complaints

4: How important is Customer Retention

5: Monitor Customer Service practices and Improve feedback

6: Treating employees equally

7: Employee performance and Conflicts Management

Learning Outcomes

• Have a clear understanding of the roles and responsibilities of customer service employees in multiple industries.
• Learn the fundamental basics of providing customer service in a business environment.
• Create a customer service programme based on best practices.
• Learn how to communicate with customers effectively.
• Learn how to respond to customer feedback appropriately.
• Learn how to retain customers. 

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

• Customer Service Managers, Customer Service Officers, Coordinators and Assistants
• Hotel Receptionists, Hotel employees of all levels
• Employees in multiple industries such as retail and public workers
• Anyone who wants to learn about customer service

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Certification

Upon the completion of this course, you will be awarded the Level 4 Diploma in Customer Service & Public Relations by The Quality License Scheme The Certification will also include the summary of units learned. Each unit will include the specificities studied. You will gain a professional qualification and be viewed as a marketable candidate by potential employers who will recognise your skills and commitment demonstrated while following this course.

Course Code: QLS-04952

Awarding Body

The Quality License Scheme  is a leading national awarding body renowned for its extensive range of industry-standard accredited vocational qualifications. The Quality License Scheme  is Ofqual regulated and have an established reputation for cultivating high-quality and diverse skills and knowledge. They are committed to developing and awarding qualifications that showcase skills for employment. The Quality License Scheme  was established in 1998 and thousands of learners qualify for their vocational trainings each year. They offer a wide range of qualifications that cover multiple sectors and industries. They have a simplified process and learners are guaranteed to receive excellent value for money. The Quality License Scheme ensures their partners receive the best possible service.

Others jobs you can get

• Customer Service Associate
• Customer Service Representative
• Hotel Management Trainees
• Corporate Receptionist

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Unlimited 12 months access from anywhere, anytime
• Save time and money on travel
• Learn at your convenience and leisure
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)