Considering a Course in Quality Management?
Quality Management is the act of overseeing all activities and tasks needed to maintain the desired level of excellence within a business. Quality management ensures that an organization, product, or service is consistent and that it is focused not only on product and service quality but also on the means to achieve it.
The goal of Quality Management is for a business or organization to meet the expectations of its customers or clients. It is customers who define quality based on their experience with a product or service. A product or service needs to meet the requirements and expectations of the customer if it is to be judged as good quality.
Good quality products increase customer loyalty and will in turn increase how often a customer will buy from a business and the amount of money a customer spends at a business. This makes Quality Management a very vital part of any business and the great news is that there are many Quality Management courses currently available for you to get started.
What is Quality Management?
Quality management is an area of business management that focuses specifically on the consistency and quality of a product or service offered by a business. A Quality Management System is a structured collection of policies, procedures, processes, and responsibilities that work together as a single system so that a business can achieve its quality vision, goals, and objectives.
There are four main components to Quality Management; Quality Planning where resources are specified and the standard of quality is determined and Quality Control where a sample of the output of products or services is tested to ensure the specifications are met. Quality Assurance is the maintenance and monitoring of the desired level of quality and finally, Quality Improvement which can relate to any changes made to a product, service, or process that leads to enhancement of the product, service, or process.
Why is Quality Management so important?
Quality management ensures high-quality products and services by planning, controlling, monitoring, adapting, and improving products, services, and processes to eliminate defects or mistakes through changes and developments to the system.
High-quality products in turn lead to loyal and satisfied customers who will return to the business again and again. The only way a business can be successful is with a good, happy customer base. Ensuring that products and services are of high quality and reliability ensures that a business will have a long and prosperous future.
What Will I Learn about Quality Management?
- You will learn about the basic tools and techniques of Quality Management and how to implement quality management.
- You will learn about quality planning, quality control, quality assurance, and quality improvement, and the importance of each.
- You will learn about Quality Management policies, procedures, processes, and responsibilities.
- You will learn about improving maintenance performance.
- You will learn about failure mode, effect, and criticality analysis, and statistical process control.
- You will learn about the roles and responsibilities of auditors and the principles, practices, and types of audits.
- You will learn how to prepare for internal and external audits and how to conduct internal and external quality management system audits. You will learn to prepare the audit report and follow up with the findings.
Career Opportunities in Quality Management
After completing your course in Quality Management, you can expect to work as a Quality Manager, Quality Engineer, Quality Director, or Assurance Manager.
If you’re serious about doing a course in Quality Management, check out courses in the Nightcourses.co.uk national course finder.
