Telephone Collections & Debit Management

Telephone Collections & Debit Management.

Confidently and successfully collect payments over the phone

Global Edulink hosts the world’s best online education all in one place.  We’re pleased to provide a course which is tailored to directly suit the role of the credit controller or professionals within a financial control position.

Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals, but as it’s quite a sensitive aspect, this course’s focuses on the collection process.

Course objectives:

• Recognise the importance of your role in the business
• Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer
• Use a well-organised and confident approach to every stage of a collections call, from initial preparation through to follow-up actions
• Recognise when customers are seeking to avoid payment and move to establish for both parties a win-win situation
• Learn how to make effective collections and use basic techniques to overcome excuses
• Get a payment commitment from every call

Who is it for?

• Employees whose role it is to report to the Finance Director or Risk Management Committee.
• Those looking to train to move into a financial collections role.

Suitable for new and recently-appointed credit controllers and staff collecting outstanding trade debts over the telephone.

Certification:

Successful candidates will be awarded a certificate in Telephone Collections & Debit Management.

Course Curriculum

1. Introduction totelephone collections
2. Understanding collections
3. Techniques of communication
4. Understanding and working with customers
5. Understanding behavior styles
6. Identifying effective collections
7. Understanding danger signals

Benefits you will gain:

By enrolling in this course, you’ll get:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• A study in a user-friendly, advanced online learning platform.
• Excellent customer service and administrative support.