Reception and Frontline Office Skills course

 Reception and Frontline Office Skills course learning outcomes

· Examine the skills, functions /responsibilities of a receptionist /front line office representative · Outline the products, services, key policies, structures and personnel of an organisation

· Explore the range of telecommunications network equipment used in a reception and or front office context

· Source information from the internet, reservation systems, postal services, call and or courier logs & messaging service

· Explain a range of telephone communications terms

· Outline aspects of safety and health at work legislation pertaining to working within a reception

· Identify the process for the flow of information to and from an organisation and sources of reference / information within an organisation

· Plan a reception layout and describe office equipment in the reception area

· Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language

· Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerise data entry system, electronic diary, photocopier, scanner etc

· Produce reception materials to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages

· Deal with pressurized reception related circumstances requiring fast and efficient comeback Present a range of documents including order form, invoices and processing travel expenses

· Apply a range of general administrative skills within the reception and or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors’ waiting area, arranging appointments, preparing an itinerary etc.

Assessment: Portfolio 50% Skills Demonstration 50%

Progression Routes: FETAC level 5 National Certificate in Business Administration