Knowledge, Skills and Behaviours for Managing Conflict

Overview

CMI Bitesize is a digital learning experience that ensures practicality on topics that are relevant in today’s world. Knowledge, Skills and Behaviours for Managing Conflict is aligned with key modules associated with Management and Leadership. This is aimed at aspiring and practising Middle Managers who wish to bring about successful change.

The core focus of this programme is to enable learners demonstrate their skills and knowledge in current positions and support them in their career advancement. This course is benchmarked against the CMI Professional Standards Level 5 learning outcomes. Learners will be offered a host of real-world case studies, tools, checklists and videos to gain a comprehensive understanding of the subject matter.

Managing and resolving conflict often takes resilience. The programme Knowledge, Skills and Behaviours for Managing Conflict will equip learners with key skills and expertise on how to overcome conflict in the workplace. Managing conflict requires the ability to determine the information in front of you and make the right judgement based on evidence presented. Learn how to manage conflict regardless of the source, and effectively diffuse a situation. Resolving conflict is oftentimes not just limited to on-site workers, but can also take place remotely. This programme will enable learners to find constructive solutions despite the difficulty of the decision.

This is an interactive online learning programme for individuals who wish to understand key challenges, develop skills for the future and learn to take the reins in a digital age, and lead from the forefront.

Course Curriculum

1. Introduction
2.  A Leader’s Role in Managing Conflict
3. Skills you’ll need for Conflict Management
4. Having Difficult Conversations
5. P208 Difficult Conversations
6. Approaches to resolving conflict
7. Conflict Mode – Thomas and Kilmann
8. P150 Conflict – Thomas and Kilmann
9. Concluding Summary

Who is this aimed at?

• Aspiring and Practising Managers looking to progress in their careers
• For Foundation Chartered Managers

Activity Submission

Learners need to submit Self-Assessment and Reflection under the Method of Assessment.

Certification

Upon successfully completing the programme, learners will be awarded a digital CMI Certificate of Achievement.

Accredited Body (Accreditation)

With the demand increasing for high-performing and skilled managers in key role positions, CMI (Chartered Management Institute) offers proven and practical solutions for managers and organisations alike. It is an educational approach that will make individuals desirable applicants, help them improve their skills and make informative decisions. CMI enables individuals to become professionally qualified managers or help your business grow. It is a recognised and respected brand which offers future-ready qualifications and programmes. CMI qualifications are of the highest standard and it is valued by employers across the world.