ITIL® 4 Specialist: Drive Stakeholder Value (DSV) – Exam Only

OVERVIEW

The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) – Exam Only is part of ITIL® 4 Managing Professional and is designed for IT Practitioners. The exam demonstrates whether you have an understanding of the different types of engagement and interaction between the service provider and customers, suppliers, users and partners. This exam is a prerequisite for the ITIL® 4 Managing Professional which will assess your knowledge in key CX, UX and journey mapping concepts. The exam will equip candidates with the practical and strategic methods to plan and deliver continual improvement. The ITIL® 4 Specialist Drive Stakeholder Value exam will improve your productivity, capability and competence to enhance customer satisfaction and meet customer expectation. It will help produce confident service managers who are key contributors to the growth of the organisation ensuring more opportunities to progress in the field.

This is a widely recognised exam that will give you the opportunity to pursue a career in the IT industry and take on a high-paying job role. The ITIL® certification is a benchmark for service management and it helps boost your standing at an international level. Upon successfully completing this exam module, you can progress to the next 3 exam modules and receive the coveted designation of ITIL® Managing Professional.

WHY YOU SHOULD CONSIDER TAKING THIS EXAM AT GLOBAL EDULINK?

Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive exam awarded by AXELOS. At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the exam.

Learners who register with the centre will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

COURSE CURRICULUM
Book Your Exam

Who is this Course for?

• IT Practitioners

Method of Assessment

• Learners must complete the 4 modules to gain the ITIL® 4 Managing Professional Certificate
• Take the ITIL® 4 Specialist Drive Stakeholder Value Certification exam

Exam Details:

• Duration: 90 minutes
• Exam Format: 40 multiple choice questions
• Pass Mark: 70% (28 questions must be correct)
• Exam Type: Closed Book

Certification

Learners who successfully complete the exam for all 4 modules will be awarded the ITIL® 4 Managing Professional Certificate.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.