Hotel Receptionist Training

Overview:

As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.

With the help of this training, you can progress from working a Hotel Receptionist, Switchboard Operator or Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, Switchboard and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

Who is it for

This course would be suitable for:

• Those seeking work as a Receptionist within the hotel/hospitality industry
• A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
• An experienced Receptionist who wishes to improve existing skills

Entry Requirements      

• This course is available to all students, of all academic backgrounds. However, a sound academic background or Receptionist experience would be an advantage
• Learners should be ages 16 or over to undertake the qualification
• Basic understanding of English language, literacy, numeracy and ICT are required to attend this course

Course Curriculum

1: Professional Receptionist Training Course Objectives

2: The 90: 90 Principle To Create A Powerful First Impression

3: Hot Telephone Tips

4: Get The Facts- Ask The Right Questions

5: Discuss Solutions- Learning To Listen

6: Dealing With Difficult Customers

7: Practice Good Telephone Skills

8: Managing Database And Company Files

9: Booking Or Reservation Procedure

10: Deal Effectively With Security And Safety Issues

11: Successful Meetings & Minutes

12: Meeting Arrangements

13: Arranging Business Travel And Accommodation

14: Email Tutorial

15: How To Use Social Media To Promote Your Company

16 Minute Taking

17: Microsoft Excel Tutorial

18: Ms Powerpoint Tips

19: Ms Word Tips & Tricks

Course structure             

The course is delivered over 70 hours through guided online learning, covering each of the topic areas listed above.

 Assessment

At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification     

Successful candidates will be awarded certificates for “Hotel Receptionist Training”.

Career path

This course would benefit the following careers:

• Hotel Receptionist
• Front Desk Supervisor
• Front Desk Manager