Diploma in Receptionist Training

Overview

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

Course Curriculum

➤ Customer Service

Customer Service Basics

Building a Rapport

Uncover Customer Needs

Solving Problems

➤ Telephone Skills

Practice Good Telephone Skills

➤ Customer Service over the Phone

Introduction

Phone Distractions and Issues

Problem Solving Over the Phone

➤ Time Management

Time Management Basics

➤Business Writing

Business Writing and Memos

How to Write Business Memo

Formal Letter Writing

How to Write a Formal Letter

➤ Meetings

Organizing a Meeting

Meeting Arrangements

Successful Meetings & Minutes

Note Taking

Typing Skills

Minute Taking

➤ Email

Email Tutorial

➤ Reservations

Booking or Reservations

Arranging Business Travel and Accommodation

➤ Microsoft Office Basics

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

What will I learn?

The diploma is divided into 3 modules:

• Developing Customer Service Skills – learn to work with customers, how to listen and communicate and more.
• Developing Telephone handling and administrative skills – learn to deal with security, how to communicate via telephone, database management and more.
• Developing Business Communication Skills – develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.

As you can see, the course covers the fundamentals of receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is it for?

• Individuals who would like to start working as a Receptionist.
• Experienced Receptionists who need to develop and hone their skills.

Course Description:

This online Diploma In Receptionist Training course is comprehensive and covers 70 guided learning hours. The full list of subjects is listed below.

Method of Assessment:

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates receive a Diploma in “Professional Receptionist Training“.