Diploma in Office Administration and Reception – Level 4

Overview:

The course is perfect for Office Administrators and Receptionists to take their career to the next level. The Diploma in Office Administration and Reception – Level 4 course will enable learners to improve their skills and knowledge in this field. Gain a competitive edge amongst potential employers and learn how to apply administrative best practices in your office environment. As anyone knows, administrative support is integral to the smooth and seamless operation of an organisation. An Office Administrator or Receptionist will be able to wow their colleagues with their in-depth knowledge and high performing skills. Whether you are new to this field or already employed in administration, the course offers insight and practical knowledge to learn the fundamentals allowing learners to advance in their career in office administration.

The course covers key topics such as administrative procedures, telephone etiquette, business writing, time management and business succession planning. Learners will become confident in their job role and learn to work more effectively in the workplace, and prioritise and organise tasks.

The Diploma in Office Administration and Reception – Level 4 course is an extensive course aimed at learners who want to update their existing skills and work in the administration sector.

The course has been endorsed under the The Quality License Scheme This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality License Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Course Curriculum

1: Administrative Procedure

2: Administrative Support

3: Telephone Etiquette

4: Business Writing

5: Time Management

6: Meeting Management

7: Taking Meeting Minutes

8: Business Succession Planning

9: Communication Strategies

10: Handling A Difficult Customer

11: Organisational Skills

12: Business Ethics

Access duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this course aimed at?

• Office Administrators and Administrative Assistants
• Receptionists
• Individuals who are temporarily employed and want to gain administrative skills
• Anyone who wants to learn more about Office Administration and Reception and further their career

Method of assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from The Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03802

Accredited Body (Accreditation)

The Quality License Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries .The Quality License Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, The Quality License Scheme also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.