Diploma in Customer Service Level 4

Overview

Providing excellent customer service is important for every business that views its long-term viability.  This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base.  The Diploma in Customer Service at QLS Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.

The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.

The Diploma in Customer Service at QLS Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.

Course Curriculum

1. Customer Service Environment
2. Principles of Business
3. Resolving Customer’s Problems or Complaints
4. Customers and Customer Retention
5. Monitor Customer Service Interactions and Feedback
6. Equality, Diversity and Inclusion in the Workplace
7. Manage Performance and Conflict in the Workplace

Method of Payment

• Full package: A onetime fee of £269.00 can be paid to access this course, which includes the awarding body registration fee and assessments fee.
• Installment basis: The total price is £278.00, from which an initial fee of £99.00 can be paid to buy the course. The remaining amount can be paid as £179.00 assessment respectively. (Pay in 02 Installments)

Who is this Course aimed at?

• Customer Service Supervisors and Managers
• Anyone who wants to learn about customer service

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

While the submission of your assignment is compulsory for you to get your Quality Licence Scheme certification, you can also receive another CPD & iAP, free e-certificate if you take a 20 multiple choice exam.

Certification

Those who successfully complete the course will be issued the Diploma in Customer Service at QLS Level 4 by the Quality Licence Scheme.

Course Code: QLS-03792

Awarding Body

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Unlimited 12 months access from anywhere, anytime
• Excellent Tutor Support Service (Monday to Friday)
• Save time and money on travel
• Learn at your convenience and leisure
• Eligible for TOTUM discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)