Customer Service Skills Diploma

Customer Service Skills Diploma

Do you need to develop great customer service skills?

We’ve got everything covered in this comprehensive Customer Service Skills Diploma. Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a  recognised qualification on your CV, you’ll have a huge advantage and will have many more job opportunities.

The modules on this course have been designed by professionals and begin by covering customer service as a whole. Learners will also study telephone etiquette, how to work in a team effectively, how to supervise a team, social intelligence, negotiation skills, time management and how to manage stress at work. Gaining this certificate will fully prepare you for work in a customer service environment and will allow you to progress to supervisor level once you have some work experience.

What will I learn?

This Diploma in Customer Service will develop knowledge and skills in key areas such as:

• Delivering customer service
• Customer retention
• Resolving customer problems
• Business principles
• Managing your own performance
• Professional development

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will give you the confidence to secure your qualification.

Who is for?

• This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
• The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

Course Description:

This Diploma in Customer Service is comprehensive and is designed to cover key areas listed under the curriculum. This course has been designed for 75 guided learning hours.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

COURSE CURRICULUM
Getting Started
E Certificate Download Guide
1. Customer Service Principles
2. Customer Service Essentials
3. Setting Customer Service Goals & Objectives
4. Communication Skills for Customer Service
5. Customer Service Techniques
6. How to Manage Customer Service Team
7. Improving Your Customer Service Leadership
8. Leading Customer Service Team
9. Team Working and Team Building
10. Handling Customer Complains
11. How to Work with Unhappy Customers
12. How to Gain Back Lost Customers
13. Telephone Techniques
14. Telephone Etiquette
15. Telephone Customer Service
16. Power of Telephone Courtesy
17. Internal Customer Service
18. Customer Service at Call Centres
19. Social Intelligence
20. Negotiation Skills
21. Time Management
22. Work Life Balance
23. Stress Management at Workplace
24. Safety in the Work Place