CERTIFICATE IN CONNECTING WITH PEOPLE  LEVEL 3

Overview

If you work as part of a team, you’ll be around others virtually all the time, and you might not know that connecting with people, and communicating with others is a skill which you must develop and hone. This Certificate in Connecting with People could dramatically improve your working day, and will help you to build bonds with people, to be a great salesperson, and to motivate others. This course would be extremely helpful to managers, those who work in a project environment, and those who work in a team. Being able to communicate effectively will dramatically improve your working life, and it will give you insight into how other perceive you.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

Course Curriculum

COURSE CURRICULUM
Getting Started
1: How to build bonds with people
2: Emotional intelligence
3: Empathy
4: Obstructions to Empathy
5: Teaching Empathy
6: Assertiveness
7: usage of Assertive ratchet
8: Respecting others ideas
9: Understanding the needs of people
10: Working together
11: Grievances Handling
12: Responding to the Grievances
13: Customer handling
14: Solving problems without problems
15: How to handle a meeting
16: Handing Business Meetings
17: How to be a great salesperson
18: Handling complaints
19: Handling criticism
20: Criticizing someone’s idea
21: Conflict Handling
22: Getting into a win win situation
23: Motivating people
24: Getting work done by others
25: Giving bad news in a humane way
26: Getting attention of others
27: Maintaining interpersonal relationships
28: Guidelines to connect with people
29: Additional information

What skills will I learn?

• How to build bonds with people
• Develop emotional intelligence and empathy
• Learn how to handle meetings and deal with complaints
• Learn how to deal with customers and be a great salesperson
• Understand how to process and deal with criticism
• Understand how to give bad news in a humane way
• Learn how to be assertive and understand the needs of others

Course Description:

This online training course is comprehensive and designed to cover the key topics listed under the curriculum.

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:

Successful candidates will be awarded a certificate for Certificate in Connecting with People – Level 3.