Course Description

Certificate in Connecting with People – Level 3

Study 365



If you work as part of a team, you’ll be around others virtually all the time, and you might not know that connecting with people, and communicating with others is a skill which you must develop and hone. This Certificate in Connecting with People could dramatically improve your working day, and will help you to build bonds with people, to be a great salesperson, and to motivate others. This course would be extremely helpful to managers, those who work in a project environment, and those who work in a team. Being able to communicate effectively will dramatically improve your working life, and it will give you insight into how other perceive you.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

Course Curriculum

Getting Started
1: How to build bonds with people
2: Emotional intelligence
3: Empathy
4: Obstructions to Empathy
5: Teaching Empathy
6: Assertiveness
7: usage of Assertive ratchet
8: Respecting others ideas
9: Understanding the needs of people
10: Working together
11: Grievances Handling
12: Responding to the Grievances
13: Customer handling
14: Solving problems without problems
15: How to handle a meeting
16: Handing Business Meetings
17: How to be a great salesperson
18: Handling complaints
19: Handling criticism
20: Criticizing someone’s idea
21: Conflict Handling
22: Getting into a win win situation
23: Motivating people
24: Getting work done by others
25: Giving bad news in a humane way
26: Getting attention of others
27: Maintaining interpersonal relationships
28: Guidelines to connect with people
29: Additional information

What skills will I learn?

  • How to build bonds with people
  • Develop emotional intelligence and empathy
  • Learn how to handle meetings and deal with complaints
  • Learn how to deal with customers and be a great salesperson
  • Understand how to process and deal with criticism
  • Understand how to give bad news in a humane way
  • Learn how to be assertive and understand the needs of others

Course Description:

This online training course is comprehensive and designed to cover the key topics listed under the curriculum.

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.


Successful candidates will be awarded a certificate for Certificate in Connecting with People – Level 3.

Course Code S 0545
College Name Study 365
Course Category Business, Human Resources & Personnel
Course Type Online Learning
Course Qualification CPD
Course Location Westmeath, UK
Course Fee 24
Course Duration 365 Days
Entry Requirements Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
Career Path • HR Manager • Recruiter • Business Manager • Office Manager
For information about Study 365, please visit our college page on by clicking here.

Course Provider

Study 365

New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Cavan, United Kingdom

Make Enquiry

Please insert your contact details and any additional information you require and we will forward your request to Study 365.

Captcha code        I confirm I have read the Privacy Policy, Terms and Conditions & Cookie Information and agree to join the community.


Study 365
New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom
Visit Website

Comments, Questions & Reviews

Submit A Comment, Question or Review About
Certificate in Connecting with People - Level 3
at Study 365

Your email address will not be published.

Click to Rate

We'd love to send you the latest news and articles about evening classes, further learning and adult education by email. We'll always treat your personal details with the utmost care and will never sell them to other companies for marketing purposes.

Comments and Reviews Policy