Administration Practice (QQI Level 6) Class Based

This programme is aimed at individuals who wish to gain the knowledge, skill and competence to work independently or in a supervisory capacity in an administrative role in the private, public or voluntary sector or to progress to higher education or training.

COURSE DESCRIPTION

• Assess the relationships between administrations practices and organisations policies, objectives and culture

• Evaluate the role of administration in major organisational functions

• Appraise current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection, corporate governance, employment and equality

• Research issues relevant to administration to include
security, facility management and environmental issues, confidentiality and Freedom of Information requests

• Utilise verbal, written and presentation communication skills to provide
a range of administrative support service such as data and workflow management

• Organise meetings and events to include the production of related documentation

• Manage a range of systems to maintain appointment, diary, messaging and mail processing, using information technology applications where relevant

• Devise procedures for the procurement and issuing of business resources and supplies

• Organise business travel and accommodation arrangements

• Utilise a range of office equipment and information technology applications to perform administrative tasks

• Deliver administrative services through developing working relationships with relevant stakeholders

• Prioritise tasks in the performance of administrative services

• Organise administrative support services to develop and maintain customer relationships