ITIL® 4 Foundation Certification

Overview

Individuals who wish to enhance their understanding in the management of IT-enabled services can get certified in ITIL®4 Foundation. It is considered to be the world’s most popular and latest service management framework. The ITIL® 4 Foundation might just be the one you need to learn about the best practices and concepts of ITIL. This foundation course will enable learners to view service management as a tool that supports organisations in transformations and agility. The course will manifest your knowledge and skills in ITIL® 4 and, thus, open the door to exciting employment and progression opportunities within the IT industry.

This Foundation Certificate in your resume will successfully demonstrate your knowledge and skills in ITIL® 4 service management to leading IT enterprises and organisations. The official exam will test your knowledge on key theories, elements and terminology in ITIL and on emerging practices such as Lean, Agile and DevOps. It will also further evaluate if you are competent and can effectively apply service management to improve tech-enabled services and products.

ITIL ensures companies implement IT service management to focus on the small and large details to allow businesses to operate and generate revenue. There are 5 practise phases in the ITIL lifecycle.

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continuous Service Improvement

The ITIL framework provides structure to companies that want to manage services on time and within budget. Most often, IT projects are subjected to mismanagement of time and budget overruns. ITIL aims to effectively solve this problem. It is the pre-eminent standard in the IT service industry.

The ITIL® 4 Foundation official exam is suitable for learners who wish to have a career in the IT service management industry. Once qualified, you can pursue multiple job roles that offer lucrative salaries, attractive benefits and a wide array of opportunities such as IT Manager, Project Manager, Business Manager or IT Director.

Course Curriculum

1. Introduction to ITIL® 4
2. IT Service Management
3. ITIL® Guiding Principles
4. The Four Dimensions of Service management
5. ITIL® Service Value System
6. ITIL® Service Value Chain
7. ITIL® Practices
8. Key ITIL® Practices in Detail

Who is this Qualification for?

• Learners should be age 19 and above and have a basic understanding of English language, literacy, numeracy and ICT
• There are no formal prerequisites to take this course
• A sound educational background is recommended

The ITIL® 4 Foundation Learners Will Have

• A firm understanding of the ITIL® 4 framework
• Guiding principles of ITIL®4
• Four dimensions of Service Management
• Holistic approach to creating value for customers and stakeholders in the products and service
• ITIL® service lifecycle core concepts and terminologies
• How ITIL® 4 evolved to adopt modern technologies

Course Description

The ITIL®4 Foundation syllabus will assess whether learners can demonstrate an understanding of ITIL®4 service management framework. Learners will also prepare for the following exam modules:

• Introduction to ITIL®4
• IT Service Management
• ITIL® Guiding Principles
• The Four Dimensions of Service Management
• ITIL® Service Value System
• ITIL® Service Value Chain
• ITIL® Practices
• Key ITIL® Practices in detail

Method of Assessment

The ITIL® Foundation examination will assess the candidate’s understanding of the ITIL® service management framework. The ITIL®4 Foundation is a prerequisite for higher-level ITIL® qualifications and the exam aims to demonstrate the candidate’s knowledge of the framework in context.

Exam Details:

• Duration: 60 Minutes
• Type of Exam: Multiple-Choice
• No. of Questions: 40 questions
• Materials Allowed: (None) Closed book
• Pass Mark: 65% (26 marks required to pass out of 40)

Certification

Once you successfully complete the Official Exam, you will be awarded the ITIL® 4 Foundation Certification by AXELOS. It is the most popular approach in IT service management and is used to ensure IT aligns with business goals, and enhances the quality of service delivery.

Awarding Body

AXELOS is a leading awarding body in the United Kingdom that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high quality support services for learning, employment and acquiring skills for life. A qualification from this awarding body will demonstrate a high level of expertise and is a guaranteed way to be a stand out candidate in the industry.

What’s Next for You?

Once you achieve the ITIL® Foundation Certification, you will want to know what you can do next. You have the opportunity to apply your practical and theoretical knowledge in an IT enterprise. IT enterprises are constantly evolving and they need to ensure speed, adaptability and efficiency in their business operations. As a qualified IT Practitioner, you can demonstrate your understanding of IT processes and implement it in real-world situations. It will enable you to become an IT Expert.