Certificate in Real World Strategies & Tools

Conflict in the workplace is never pleasant. And in the role of supervisor or manager how do you deal with this type of friction?

The Certificate in Real World Strategies & Tools is designed for people in leadership positions to take charge in times of conflict. While conflict is inevitable, too much of it can be harming to productivity and relationships. You want there to be healthy conflict, not something that becomes stressful and the focus of work itself.

The Certificate in Real World Strategies & Tools will give learners the tools on dealing and managing with everyday conflict, and resolving issues before it takes over. You will learn how to keep an observation of the daily struggles in a workplace, understand how situations can escalate and keep calm by listening well.

You will learn to identify sources and signs of early conflict, and use effective tactics and strategies to resolve it. As Managers, you must have the self-control not to be drawn into other people’s conflicts but rather listen carefully and be understanding so that you can bring the situation back to normal.

COURSE CURRICULUM
Getting Started
1: Introduction to Your Conflict Management Course
2: Understand the Keys to Conflict
3: How Misunderstandings Arise… and the Solution
4: Personality Types in Conflict
5: Escalation of Conflict
6: De-escalating Conflict
7: Closing Section

Course Outline:

• Module 1: Introduction to Your Conflict Management Course
• Module 2: Understand the Keys to Conflict
• Module 3: How Misunderstandings Arise… and the Solution
• Module 4: Personality Types in Conflict
• Module 5: Escalation of Conflict
• Module 6: De-escalating Conflict
• Module 7: Closing Section

Learning Outcomes

• Learn to identify the early signs of conflict and control it before it escalates to an unpleasant situation
• Be a listening Manager and help minimise conflicts
• Learn how to not get caught in the middle of conflicting situations
• Learn how to be calm and controlled in the face of escalating conflicts
• Learn to have a controlled environment with minimum frictio

Course Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Gain access to quality video tutorials
• Unlimited 12 months access from anywhere, anytime
• Support by email, phone and live chat
• Save time and money on travel
• Learn at your convenience and leisure
• Quizzes, tests mock exams, practice exams to ensure you are 100% ready
• Eligible for TOTUM discount card

Course Duration

You have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Whom is this course aimed at?

• The course is for managers who want to reduce conflicts in their workplace
• Individuals who are aiming to be in leadership positions and want to learn how to be calm and controlled managers
• The course is for supervisors who want to enhance their knowledge in managing people with diverse personalities
• Anyone interested in becoming effective leaders in the workplace

Method of Assessment

At the end of the course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.

Certification

Those who successfully complete the exam will be awarded a Certificate in Real World Strategies & Tools.

Awarding Body

The Certificate in Real World Strategies & Tools certification will be awarded by CPD & iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise environment.