Diploma in Customer Relations and Opera PMS Software Training – Level 3

Overview

Customer service is a vital component for the overall growth and success of any organisation. Every company wants to make customer service central to their ethos and ensure their customers are always happy and satisfied. But, customer service skills must be learned. It is an art that requires to be sharpened in each individual. The Diploma in Customer Relations and Opera PMS Software Training – Level 3 is a comprehensive training that offers practical skills and knowledge of what it takes to provide outstanding customer service.

The course contains diverse topics that are discussed at length, and include customer service and legislation, handling customer requests and queries, managing customer feedback and having a positive impression when delivering customer service. The course also focuses on Opera PMS software training that will teach learners how to make a basic reservation and improve their expertise in check-in and check-out.

The Diploma in Customer Relations and Opera PMS Software Training – Level 3 will give learners a firm understanding of the responsibilities of working in customer service. If you want to have a career in this field, whether you are a newcomer or simply looking for a refresher, this course is perfectly designed to meet your specific vocational requirements. Qualifying in this course will enable learners to progress in their academic knowledge or enhance career opportunities.

Course Curriculum

1: Improve customer service and legislation

2: Better Customer Communication for your Business

3: Postive impression to deliver great customer service

4: Handling Customer requests ,Queries & problems

5: Having Good relationship with customers

6: Manage Customer Feedback and Sales

Learning Outcomes

• Have a clear understanding of the roles and responsibilities in customer service in multiple industries.
• Learn how to apply customer service skills in the hospitality industry.
• Become an expert at using Opera PMS software training.
• Learn how to tackle guests’ questions and queries, while working in the front of house operations.
• Learn the fundamental basics of customer service and apply it in your business.
• Learn how to communicate with customers using effective communication process.
• Obtain customer feedback in order to polish your customer service programme.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

• Customer Service Managers, Customer Service Officers, Coordinators and Assistants
• Hotel Receptionists, Hotel employees of all levels
• Employees in multiple industries such as retail and public workers
• Anyone who wants to learn about customer service

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments.

Certification

Upon the completion of this course, you will be awarded the Level 3 Diploma in Customer Relations and Opera PMS Software Training by The Quality License Scheme  The Certification will also include the summary of units learned. Each unit will include the specificities studied. You will gain a professional qualification and be viewed as a marketable candidate by potential employers who will recognise your skills and commitment demonstrated while following this course.

Course Code: QLS-04951

Awarding Body

The Quality License Scheme  is a leading national awarding body renowned for its extensive range of industry-standard accredited vocational qualifications. The Quality License Scheme  is Ofqual regulated and have an established reputation for cultivating high-quality and diverse skills and knowledge. They are committed to developing and awarding qualifications that showcase skills for employment. The Quality License Scheme  was established in 1998 and thousands of learners qualify for their vocational trainings each year. They offer a wide range of qualifications that cover multiple sectors and industries. They have a simplified process and learners are guaranteed to receive excellent value for money. The Quality License Scheme ensures their partners receive the best possible service.

Others jobs you can get

• Customer Service Associate
• Customer Service Representative
• Hotel Management Trainees
• Corporate Receptionist

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Unlimited 12 months access from anywhere, anytime
• Save time and money on travel
• Learn at your convenience and leisure
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)