Diploma in Customer Relations and Opera PMS Software Training – Level 3 Certification

Overview

Customer service is a critical to the overall growth and development of any company. Every organisation wants to provide excellent customer service, but it is a skill that must be mastered. The Diploma in Customer Relations and Opera PMS Software Training – Level 3 will give you an in-depth look at what it takes to have a customer-oriented approach and ensure customers are always satisfied. Customer service is important to many industries and sectors, particularly the hospitality industry. The course will equip you with the appropriate principles and practices on delivering the best customer service. Learn how to create a positive impression, understand customer service legislation and learn how to tackle queries, issues and requests. The course is an excellent guide for you to learn how to exceed customer expectations.

The course will also focus on Opera PMS Hotel Software training that will train you on how to use the application and become a professional hotel receptionist. The application is used to perform daily tasks set by the hotel professionally and efficiently. The Opera PMS application will teach you how to create a basic reservation, and complete check-in and check-out.

The Diploma in Customer Relations and Opera PMS Software Training – Level 3 will educate you on why customer service goes hand in hand with long-term growth. Learn the tips and techniques of how to turn one-time customers into return customers.

Course Curriculum

1: Improve customer service and legislation

2: Better Customer Communication for your Business

3: Postive impression to deliver great customer service

4: Handling Customer requests ,Queries & problems

5: Having Good relationship with customers

6: Manage Customer Feedback and Sales

Learning Outcomes

• Have a clear understanding of the roles and responsibilities in customer service in multiple industries.
• Learn how to apply customer service skills in the hospitality industry.
• Become an expert at using Opera PMS software training.
• Learn how to tackle guests’ questions and queries, while working in the front of house operations.
• Learn the fundamental basics of customer service and apply it in your business.
• Learn how to communicate with customers using effective communication process.
• Obtain customer feedback in order to polish your customer service programme.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

• Customer Service Managers, Customer Service Officers, Coordinators and Assistants
• Hotel Receptionists, Hotel employees of all levels
• Employees in multiple industries such as retail and public workers
• Anyone who wants to learn about customer service

Learning Outcomes

• Have a clear understanding of the roles and responsibilities in customer service in multiple industries.
• Learn how to apply customer service skills in the hospitality industry.
• Become an expert at using Opera PMS software training.
• Learn how to tackle guests’ questions and queries, while working in the front of house operations.
• Learn the fundamental basics of customer service and apply it in your business.
• Learn how to communicate with customers using effective communication process.
• Obtain customer feedback in order to polish your customer service programme.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

• Customer Service Managers, Customer Service Officers, Coordinators and Assistants
• Hotel Receptionists, Hotel employees of all levels
• Employees in multiple industries such as retail and public workers
• Anyone who wants to learn about customer service

Others jobs you can get

• Customer Service Associate
• Customer Service Representative
• Hotel Management Trainees
• Corporate Receptionist

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Unlimited 12 months access from anywhere, anytime
• Save time and money on travel
• Learn at your convenience and leisure
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)