Course Description
Business Administration Skills
Study 365
Business Administration Skills
Overview
Administration is a varied role, with plenty of room for progression. In fact, many people start in an administration role and then work their way up to more senior positions. Gain the knowledge and technical skills required to succeed when it comes to business administration.
This comprehensive course examines the day-to-day workings of real companies and teaches you the techniques that help them to operate successfully. From learning to carry out basic administrative tasks to gaining higher level support skills, this course includes a wide range of units to meet the needs of learners and employers.
If you need to progress in your role, or get a promotion, learn more about business communication, administration, how to deliver effective customer service and effective ways to manage your time. Whether you are new to the administration or have some experience, this course is for you.
This is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise within the role in areas such as business communication, administration, delivering presentations and presenting business data.
Learning with Study365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
Description
This Business Administration Skills course is comprehensive and designed to cover the areas listed below under the curriculum. This course has been designed for 10 guided learning hours.
COURSE CURRICULUM
01. PROFESSIONALISM IN THE OFFICE ENVIRONMENT
- Positioning of your Job
- Improving Your Professionalism
- Enhancing Your Skills
- Communicating and Building Relationship
- Module Handouts- Professionalism in the Office Environment
02. BUSINESS ETIQUETTE
- Fundamentals of Professional Behaviour
- Interview Techniques
- Business Meeting
- Working in Multicultural Environment
- Module Handouts- Business Etiquette
03. COMMUNICATION IN BUSINESS ENVIRONMENT
- Business Communication
- Different Types of Communication Methods
- Effective Working for your Company Management
- Module Book- Communication in Business Environment
04. CRITICAL THINKING AND DECISIONS MAKING
- How to face for New Problems
- Identifying and Solving the Problem
- Decisions Making
- Module Book- Critical Thinking and Decisions Making
05. TIME MANAGEMENT SKILLS FOR YOUR CAREER
- Identifying your Goals
- Effective Energy Distribution
- Working with Your Personal Styles
- Building and Establishing your Action Plan
- Module Book- Time Management Skills for your Career
06. DEVELOPING CUSTOMER SERVICE SKILLS
- Principles of Customer Service.
- Identifying Customer Needs
- Customer Service & Telephone Etiquette
- Module Book- Developing Customer Service Skills
07. MANAGING CUSTOMER COMPLAINTS
- Handling Complaints
- Module Book- Managing Customer Complaints
08. STRESS MANAGEMENT
- Enduring Stress
- Module Book- Stress Management
ADDITIONAL STUDY MATERIALS- BUSINESS ADMINISTRATION SKILLS
- Additional Study Materials- Certificate in Business Administration
Method of Assessment:
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification
Successful candidates will be awarded “Certificate in Business Administration Skills”.
| Course Code | S 0063 |
| College Name | Study 365 |
| Course Category | Business |
| Course Type | Online Learning |
| Course Location | Westmeath, UK |
| Course Fee | 24 |
| Course Duration | 365 days |
| Entry Requirements | There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Having experience and good academic background will be an advantage to study this course. Learners should be ages 18 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course. |
| Career Path | There are different paths in which your career could develop. Business and Administration can help you succeed in a support role in any size or type of organisation. These roles include: Secretary Receptionist Administrator Personal assistant Office supervisor team leader |
Course Provider
Study 365
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